At Goldenwings Jewellers, we understand that sometimes plans change. If you need to cancel your product order, please read our cancellation policy below to ensure a smooth process.
1. Order Cancellation Period*
You may cancel your product order within 24 hours of placing it. After this period, your order is considered confirmed and cannot be canceled.
2. How to Request a Cancellation*
To cancel your order, please follow these steps:
- Contact our customer support team immediately.
- Provide your order number and the reason for cancellation.
- Our team will assist you in the cancellation process.
3. Cancellation Confirmation*
Upon successful cancellation, you will receive a confirmation email, and your order will be marked as canceled in our system.
4. Refund for Canceled Orders*
If you cancel your order within the 24-hour window, you will receive a full refund to your original payment method. Please allow 5-7 business days for the refund to be processed. If your order includes any custom or made-to-order lamps, please note that these may be subject to a restocking fee.
5. Orders That Cannot Be Canceled*
After the 24-hour cancellation period, orders are considered confirmed and cannot be canceled. This includes orders that are already in the shipping process or have been delivered.
6. Contact Us*
If you have any questions or need assistance with canceling your order, please do not hesitate to [contact our customer support team].
We aim to provide a hassle-free shopping experience, and our cancellation policy is designed to accommodate your needs while maintaining efficient order processing.
Last Updated: October 19, 2023
[contact our customer support team]:
Goldenwings Jewellers
contact our customer support team:
Goldenwingsjewellers39@gmail.com
+91 9352216523
